Get The Facts
Here is the latest information about our co-operative, our industry and the issues that matter most to our people and customers.
What we're all about
Foodstuffs North Island (FSNI) is a 100% New Zealand owned co-operative of over 300 local grocery retailers. Each one of our grocers owns and operates a New World, PAK’nSAVE and Four Square store in their community.
We’re a team of 24,000 Foodies. Our grocers collectively employ over 21,500 people in their stores, with the rest of our team supporting distribution, logistics, transport and marketing.
Every week our grocers’ stores and online shops have over 4.08 million customer visits, with their teams processing the sale of more than 5 million individual grocery items every day.
We’ve been delivering on our purpose to ensure New Zealanders get more out of life for over a century. To understand how our co-op is owned and how it works, click here.
Together with Foodstuffs South Island, we own Foodstuffs NZ, which is responsible for joint activities including marketing. Each entity has separate management and governance. In an effort to streamline business operations, there is a proposition to merge the two co-ops into one – to find out more click here.
Stores across the North Island
Each of our grocers owns and operates a New World, PAK’nSAVE or Four Square store in their local community. Our geographic range spans from Four Square Houhora in the Far North down to New World Island Bay in Wellington.
Team members in our co-operative
We have a team of more than 24,000 Foodies across the North Island – a number that includes our owner operators, frontline workers, supply chain teams and support center staff. We spend around $5.5 million each year on staff training and development and we’re the largest trainer of butchers and bakers in New Zealand.
Reinvested in communities every year
We invest over $100 million every year into building new stores and transforming existing ones right around the North Island. We do this so our customers can shop at any of our stores and expect the same worldclass shopping experience. In FY23 alone, we opened 10 new stores.
Grocery sector value in NZ
New Zealand’s entire retail grocery sector is worth an estimated $22 billion per year, with returns and profits that are broadly consistent with comparable markets overseas. Our grocers are committed to being a positive force for their communities and welcome any measures to make our industry fairer and more transparent.
Profit from every $1 spent at our stores
For every dollar shoppers spend at our stores, on average, 68 cents goes back to our suppliers, another 15 cents covers our team members’ wages and other costs such as electricity, water and council rates. Then 13 cents goes to the government as GST, and the remaining 4 cents is profit after other taxes, much of which is reinvested back into stores and community sponsorship.
Consecutive months we held price increases below Stats NZ’s rate of inflation
There are many reasons why food prices go up. Recently, prices have been rising faster than in previous years, with multiple global and domestic factors driving inflation and keeping the pressure firmly on the cost of growing, manufacturing and retailing food in NZ. We are doing everything we can to fight inflation and help customers find value at the checkout. Check out our latest monthly Food Price Index analysis for more information.About us
Our Co-operative
We’re a 100% New Zealand owned and operated co-op with a responsibility to deliver for Aotearoa and the communities we operate in. We’ve been a part of New Zealanders’ lives for over 100 years and we aspire to be one of the most customer driven retailers in the world.
Our People
Our team of 24,000 Foodies across the North Island are committed to making sure our customers have everything they need. This includes providing in-store and online experiences, through to keeping our trucks driving around the clock to deliver products to our stores and ensure they’re well stocked.
Our Supplier Partners
Our grocers stock a range of over 60,000 products across all of their stores, and add around 7,000 new products onto the shelves every year.
As a 100% New Zealand owned co-op, we proudly support many local suppliers. A portion of the range stocked in each of our stores is left to the owner to tailor for their local community, allowing them to show off the local suppliers in their area.
Our Customers
We’re accountable for delivering value to customers and making sure it’s easy to find.
Our New World, PAK’nSAVE and Four Square stores across the North Island have approximately 4.08 million customer visits each week, both in store and online. We are driven by customer experience, which is why we regularly conduct customer reviews to ensure we have the right products available, at the right value. As customer preferences are constantly changing, we are able to modify our range so we can best meet our customers’ needs.
Innovation
We’re a customer driven business and innovation is one of the main ways we can enhance our customers’ experience and ensure our supply chain is efficient and resilient. In 2021 alone, we invested $50 million in innovation to improve the shopping experience for customers. Initiatives include online shopping options, mobile checkouts, technology improvements that speed up checkout times and innovative store designs. The latter includes smaller store formats, metros, self-service checkouts, and cut-throughs in large stores to allow quicker shopper missions.
Training
We’re dedicated to facilitating professional development of every individual in our team of 24,000. Team members can get training to help with their career growth and broaden their future potential. Notably, FSNI is the largest trainer of butchers and bakers in New Zealand.
Property
Every year, we invest approximately $100 million in building new stores and transforming existing ones across the North Island. We’re planning to open approximately eight new stores in FY24.
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