Tuesday, 29 November 2016

Post Earthquake Store Updates

We would like to advise customers that outside of the affected area’s all New World, PAK’nSAVE and Four Square stores are open and operational as normal. Stores have plenty of product on the shelf and it is business as usual – we encourage customers to shop as normal which will help ensure the business can focus on the affected areas and helping stores that are currently closed clean up and re-open.

New World Porirua car park access changes

Updated at 29/11/2016 

Following engineering advice after the recent earthquakes Foodstuffs has taken the precautionary decision to close the entry/exit to the car park from Walton Leigh Avenue and close the southern end of the car park.

We can confirm entry and exit to the store car park will now be via the Lyttelton Avenue access ramp, and to ensure all customers are catered for temporary 45 minute car parking time limits have been put in place. This change is effective immediately. Find out more.

New World Hutt City closed due to safety risk from Queensgate Building

Updated at 24/11/2016 

New World Hutt City is currently closed due to the possible demolition of a neighbouring building at the Queensgate Mall.  Find out more here.

New World Thorndon store access update

Updated at 17/11/2016 14:30

New World Thorndon's Molesworth Street entrance is open via Hawkestone Street (Hawkestone Street now fully open).

Please also use Murphy Street for vehicle access into the carpark. Cars can still exit onto Molesworth Street from our carpark, heading onto SH1, to the suburbs or back into Wellington City via Murphy Street.

Transport and deliveries can deliver into May Street as normal via Hawkestone St.

If you need more information on road closures please visit

Bottled water availability in Wellington 

Updated at 16/11/2016 15:30

On behalf of Foodstuffs we would like to confirm that it is business as usual in terms of supply to the Wellington region, specifically there are no shortages of bottled water in our New World and PAK’nSAVE stores.

Earlier this week, in addition to the normal supply of stock in the distribution centre (DC), we sent 20 additional truckloads, which equates to 300,000 litres of water, to the Palmerston North DC for distribution to stores in the lower North Island as they require it. At the moment we have approximately 250,000 litres of water in the DC which continues to be replenished each day.

Based on the current situation we are not anticipating any shortages of bottled water as there is sufficient supply within our network.

All central Wellington stores have confirmed they have well stocked water shelves, so customers need not be concerned.

All of our central Wellington stores are open and trading including;

  • New World Wellington City
  • New World Willis Street
  • New World Railway
  • New World Thorndon

New World Thorndon store access update

Updated at 16/11/2016 16:00

To our New World Thorndon customers, we are fully open for business. Due to the Molesworth Street closure, please use Murphy Street for access into our carpark. Cars can still EXIT onto Molesworth Street from the carpark, heading onto SH1, to the suburbs or back into Wellington City via Murphy Street.

If you need more information on road closures please visit

New World Kaikoura re-opens

Updated at 14/11/2016 17:00

There’s some good news for the Kaikoura community this morning as the New World supermarket re-opened.

Steve Anderson, CEO, Foodstuffs South Island Limited says, ”The team worked round the clock yesterday to get access to Kaikoura and assist the owners in re-opening the store this morning. They are facing significant challenges with key services such as power and water having been out in the town for a period of time yesterday.”

“With the help of emergency services we were able to fly an engineer into Kaikoura to assess the store, thankfully it has been declared structurally sound which means we can resume trading this morning.”

“The store has opened with reduced stock availability as fresh and frozen products have been affected due to the power outages. We would like to let customers know they can come to the store to access emergency supplies and staff will be on hand to assist. The store is working hard to manage stock and ensure all of the community can access supplies, and at this time customers are being served from the front foyer with the assistance of staff.”

“Access to the community is still very limited and the business is working with Civil Defence to get supplies through to the store but until this detail is confirmed the store is unable to re-stock. We would ask the community to bear with the owners and their staff while they attempt to ensure everyone has the opportunity to access key staples such as water, canned goods and other essential items.”

Anderson confirms that with the exception of Kaikoura, Foodstuffs (North and South Island) has more than adequate stock available so customers should not be concerned, and except for the odd delay, trucks are continuing to arrive at stores as normal and stores are managing stock to ensure that everyone has access to staple items. “It’s great news that trucks are now coming across on the Interisland ferries and are able to access Christchurch via the Lewis Pass and on top of this we are continuing to utilise sea freight options.”

The South Island DCs are well stocked and the business has strong resilience plans in place to ensure supply is maintained following an event such as the earthquake. Foodstuffs is working with Civil Defence, suppliers and Foodstuffs North Island to ensure continuity of supply is maintained.

“At this stage our focus is on Kaikoura and the surrounding communities which have been hardest hit. We need to ensure they have access to essential supplies of food and water, both in the short and long term. Our supply chain is incredibly robust and has been tested many times through the Canterbury earthquakes. Product is arriving to stores and a variety of freight options are being utilised across the supply chain.”

Advice to customers is to shop as normal, the supply chain is intact and the business is working hard to ensure the remaining stores open as soon as possible.

Store status as of Tuesday morning 9.00am is;

Wellington region;

o   All stores are now open

Canterbury region;

o   New World Kaikoura (opened with stock limits)

o   Four Square Kaikoura (closed)

o   Henry’s Kaikoura (closed)

14 November 5.00pm

Store closure status is;

Wellington region

o   New World Railway – opening details to be provided tomorrow morning (Tuesday 15 November)

o   New World Porirua – will be open as normal tomorrow (Tuesday 15 November)

Canterbury region

o   New World Kaikoura (closed)
o   Four Square Kaikoura (closed)
o   Henry’s Kaikoura (closed)
o   Four Square Cheviot (due to open tomorrow Tuesday 15 November)

14 November 9:00am

Our thoughts are with all those affected by last night’s earthquake and our priority at this time is ensuring our staff are safe and affected stores are supported.

Stores that are currently closed for clean up or engineering assessment are;

Wellington region

o   New World Railway
o   New World Porirua

Canterbury region

o   New World Kaikoura
o   Four Square Kaikoura
o   Henry’s Kaikoura
o   Four Square Cheviot
o   Four Square Culverton (due to open at midday)

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